Driveonix Customer Care
30 Days
Return and exchange request window
Free
Eligible returns and exchanges
24/7
Customer support availability
Returns & Exchanges
Shop with confidence across Driveonix automotive electronics and accessories. Eligible products may be returned or exchanged free of charge within 30 days, with clear support from request review through resolution.
Return Eligibility
A simple standard for eligible requests.
A return or exchange request should be submitted within 30 days of delivery. The product should be in suitable return condition and include the components originally supplied with the order.
Request within 30 days.
The eligibility window begins on the recorded delivery date shown by the shipping carrier.
Include the complete product set.
Return the main device with included mounts, wiring, chargers, adapters, accessories, manuals, and packaging.
Keep the item in returnable condition.
Products should not show avoidable damage, unauthorized modification, missing parts, or misuse beyond reasonable inspection.
Wait for return instructions.
Do not send a product to the business address without approval and the correct return routing instructions.
Installation Reminder
Before removing a wired device, safely disconnect vehicle power and preserve all supplied connectors. Professional removal may be appropriate for hardwired cameras, multimedia receivers, sensors, and power accessories.
Return Process
Step by Step
Four steps from request to resolution.
Following the approved process helps protect the product, verify the order, and prevent delays during inspection.
01
Prepare the order details.
Gather the order number, customer name, checkout email, product name, delivery date, and reason for the request.
02
Submit the request.
Explain whether you need a return, exchange, replacement review, or help resolving a product issue.
03
Follow the instructions.
Use the approved return destination and packing guidance. Include every supplied component listed in the instructions.
04
Complete the inspection.
After the returned product is received, it is reviewed before the approved refund, exchange, or replacement is completed.
Condition Review
Packaging
Accessories
Account Data
Installation
What helps a return move smoothly.
Automotive electronics often include several small components. Keeping the complete set organized is one of the best ways to avoid an incomplete return.
Use protective packing.
Secure screens, cameras, sensors, chargers, connectors, and other sensitive components against impact during transit.
Include supplied parts.
Pack brackets, cables, adhesive mounts, remotes, adapters, power leads, antennas, and manuals supplied with the item.
Remove personal information.
Sign out of connected applications and remove stored vehicle, Wi-Fi, Bluetooth, GPS, or media account information.
Avoid altered wiring.
Do not cut, splice, shorten, or permanently modify wiring unless the product was received in that condition.
Special Situations
Issue Review
Different issues require different evidence.
Clear photos, short videos, and complete order details can help determine the correct resolution without unnecessary delays.
Damaged on arrival
Keep the product and packaging together. Provide clear photos of the item, shipping carton, internal protection, and shipping label.
Incorrect item received
Share the product name shown on the order and photos of the item, model label, included accessories, and outer packaging.
Missing components
List the missing cable, mount, adapter, manual, connector, sensor, or accessory and include a photo of everything received.
Product performance issue
Describe the vehicle, installation method, power source, device settings, symptoms, and troubleshooting already completed.
Compatibility concern
Provide the vehicle year, make, model, trim, connection type, and any relevant dashboard, port, wiring, or system information.
Changed purchase decision
Keep the item complete, clean, unmodified, and securely packaged while the return request is reviewed within the 30-day window.
Product-Specific Guidance
Driveonix Products
Prepare each category with care.
Driveonix products vary in size, installation method, and included components. Use the guidance below before packing an approved return.
Cameras and monitoring
Include cameras, display units, adhesive mounts, suction mounts, memory accessories, power cables, rear camera wiring, and installation hardware.
GPS vehicle trackers
Remove personal account data, disable active tracking access where applicable, and include magnetic mounts, charging leads, and connection accessories.
Multimedia receivers
Protect the display surface and include wiring harnesses, microphones, antennas, brackets, remotes, adapters, and supplied installation parts.
CarPlay and Bluetooth
Sign out of connected applications, remove paired vehicle data, and return the adapter with supplied USB, USB-C, AUX, or extension cables.
Chargers and inverters
Include charging cables, mounting accessories, fuses, clips, adapters, plugs, manuals, and any protective covers included with the product.
Jump starters and testers
Power off the device, protect terminals, include clamps and cables, and use secure packaging suitable for battery-related electronics.
Refunds and Exchanges
What happens after the return arrives.
Returned products are reviewed for order verification, condition, included components, and request eligibility before the final resolution is issued.
Return Received
Carrier tracking may show delivery before the return has completed intake and inspection.
Inspection
The product, packaging, accessories, identifiers, and reported issue may be reviewed as part of the approval process.
Refund Method
Approved refunds are issued to the original payment method used for the order.
Bank Processing
Financial institutions may require additional processing time before an approved refund appears in the account.
Exchange Availability
Approved exchanges depend on product availability. An alternative resolution may be provided if the requested item is unavailable.
Shipping Charges
Eligible returns and exchanges approved under this policy are free. Unauthorized shipments may not qualify for reimbursement.
Clear answers before you begin.
Review the most common questions about the Driveonix return window, product condition, exchanges, installation, and refunds.
How long do I have to request a return or exchange?
Eligible return and exchange requests must be submitted within 30 days of the recorded delivery date.
Are eligible returns and exchanges free?
Yes. Driveonix provides free returns and exchanges for eligible requests approved within the 30-day policy window. Always follow the provided instructions before shipping a product.
Can I send a product directly to the business address?
No. The business address is not automatically the correct return destination. Wait for approval and the correct return instructions before sending any product.
Can I return an installed automotive electronic product?
Installation does not automatically determine eligibility, but the item must be complete and should not have avoidable damage, cut wiring, permanent modification, or missing installation components.
What should I do before returning a connected device?
Remove personal data, sign out of associated applications, clear saved Wi-Fi or Bluetooth connections where possible, and remove memory cards or personal storage not supplied with the product.
What if my order arrived damaged or incomplete?
Keep the item and packaging together. Provide the order details and clear photos of the product, packaging, shipping label, and everything included in the delivery.
Can I exchange an item for a different product?
Exchange options depend on request approval and product availability. The support team will provide the available resolution after reviewing the order and product details.
When will an approved refund appear?
After the returned item is received and approved, the refund is issued to the original payment method. Your financial institution may require additional time to display the transaction.
What information should I include in my request?
Include the order number, customer name, checkout email, product name, delivery date, reason for the request, product condition, and relevant photos or videos.
Request Assistance
Have your order details ready.
Include your order number, product name, delivery date, reason for the request, and clear supporting images when relevant. Complete information helps Driveonix review the request accurately.