Refund Policy

Eligible return and exchange requests must be submitted within 30 calendar days after confirmed delivery. Requests made after the 30-day window may be declined unless a longer period is required by applicable law.

All returns require authorization. Items sent without approval, sent to an incorrect address, sent cash on delivery, or returned outside the provided instructions may be delayed, refused, or returned to the sender.

Eligible products may be exchanged within the same 30-day period. Availability is not guaranteed. When an exact replacement is unavailable, we may offer a comparable item, store credit where permitted, or a refund to the original payment method.

Replacement processing may begin after the original item is received or after supporting evidence is reviewed for damaged, defective, missing, or incorrect items.

Cancellation requests should be submitted immediately. We cannot guarantee cancellation after an order enters processing, fulfillment, or carrier pickup. If the order can no longer be canceled, the standard return process applies after delivery.

Address corrections are not guaranteed after processing begins. Customers are responsible for entering complete and accurate shipping information at checkout.

Items may be ineligible when they have been materially used, altered, hardwired, cut, spliced, drilled, permanently mounted, improperly installed, repaired without authorization, exposed to liquids, damaged by impact, or returned without essential components.

Personalized products, gift cards, clearance items marked final sale, downloadable products, activated service plans, and items restricted by hygiene, safety, or law may be non-returnable unless defective or otherwise required by law.

Refunds reflect the amount actually paid after discounts, automatic promotions, credits, and other adjustments. Email subscriber discounts and selected product promotions do not increase the refundable amount beyond the final paid price.

If a bundle, kit, gift-with-purchase offer, or multi-item promotion is partially returned, the refund may be recalculated to reflect the value of the items kept and the promotion terms that applied to the original order.

A return may be reduced or denied when the product is incomplete, materially damaged after delivery, inconsistent with the reported condition, missing identifying information, or returned outside the authorized method.

When practical, we will explain the inspection result and available next steps. Return shipping for a rejected item may be the customer's responsibility unless prohibited by law.

Please allow us to review and resolve a refund request before opening a payment dispute. A chargeback, bank dispute, or payment reversal may pause the standard refund process while the payment provider reviews the transaction.

Driveonix will not issue duplicate reimbursement for the same order. Any refund, replacement, chargeback, insurance payment, or carrier claim related to the same loss may be reconciled to prevent duplicate recovery.